Terms and conditions

1. Agreement
These Terms of Use ("Terms") govern the web design services ("Services") provided by Lueur Design Studio ("Designer," "we," "us," or "our") to the client ("Client," "you," or "your"). By hiring us for web design services, you agree to these Terms.

2. Scope of Services
We provide web design services, which may include:
Website design and development
UI/UX design
Responsive and mobile-friendly design
Basic SEO setup
Domain and hosting setup (if agreed upon)
Other related services as per project agreement
Specific deliverables, timelines, and pricing will be outlined in a separate written agreement or proposal.

3. Payment Terms
A 100% non-refundable deposit is required before work begins.
Additional fees may apply for extra revisions, additional features, or late payments.

4. Client Responsibilities
Providing all necessary content (text, images, logos, etc.) in a timely manner.
Ensuring that all provided content is legally owned or properly licensed.
Reviewing and approving designs and functionality within agreed timelines.

5. Revisions and Changes
The project includes the rounds of revisions written in chosen service. Additional revisions will be billed separately.
Major changes outside the original scope will require a separate agreement.

6. Intellectual Property Rights
Upon full payment, the Client will receive ownership of the final website design and its elements.
We retain the right to showcase the completed work in our portfolio unless otherwise agreed.
Any third-party assets (e.g., stock images, fonts) remain subject to their respective licenses.

7. Project Timelines & Delays
Estimated completion times are provided in the project agreement.
Delays caused by late client responses or missing information may result in a revised timeline.
We are not responsible for delays due to unforeseen circumstances (e.g., server issues, third-party delays).

8. Website Launch & Maintenance
Once the website is approved and initial payment is received, we will launch the site.
Post-launch maintenance is not included unless specified in a maintenance agreement.
We are not responsible for website issues after handoff unless under a maintenance contract.

9. Limitations of Liability
We are not liable for business losses, downtime, security breaches, or other issues beyond our control.
We do not guarantee specific SEO rankings, website traffic, or conversions.

10. Termination
Either party may terminate the agreement if the other breaches its obligations.
If the Client terminates the project early, all work completed to date must be paid in full. Deposits are non-refundable.

11. Governing Law
These Terms are governed by the laws of Quebec, Canada. Any disputes shall be resolved in the courts of Quebec, Canada.

12. Contact Information
For questions about these Terms, contact us at:
hello@lueurdesignstudio.com

Privacy policy

Effective Date: 1/04/2025 to perpetuity
Lueur Design Studio ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, purchase our products, or subscribe to our newsletters.

1. Information We Collect
We collect personal information in the following ways:
Contact Information: When you purchase products, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, and shipping address.
Payment Information: If you make a purchase, we collect payment information such as your credit card details or other payment methods, processed securely through a third-party payment processor.
Website Usage Data: We collect information about how you interact with our website, including your IP address, browser type, device information, and page views. This helps us improve the website experience and services we offer.


2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Our Services: To process orders, deliver products, provide customer support, and manage your account.
To Communicate With You: To send you order confirmations, shipping information, and any updates related to our services. If you’ve signed up for our newsletter, we will also send promotional and informational content.
To Improve Our Services: To analyze website usage and improve our services and products.
For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.


3. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes using encryption technologies such as Secure Socket Layer (SSL) to secure sensitive data (e.g., payment information). However, no data transmission over the internet or storage system can be guaranteed 100% secure.

4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with third-party service providers who help us operate our website and deliver services (such as payment processors, email marketing platforms, or website analytics tools).
Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request (e.g., subpoenas or court orders).
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.


5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies, but doing so may limit some functionalities of the website.

6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, update, or delete your personal information. You can:
Opt-Out of Marketing Communications: You can unsubscribe from our newsletters or marketing emails at any time by following the unsubscribe link at the bottom of the email or by contacting us directly.
Access and Update Information: You may request access to the personal information we hold about you and request corrections if necessary.
Delete Your Information: In some cases, you may request that we delete your personal information, subject to legal obligations.
To exercise these rights, please contact us at hello@lueurdesignstudio.com.

7. Third-Party Websites
Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of those third-party sites.

8. Children’s Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Lueur Design Studio
Email: hello@lueurdesignstudio.com

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